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SUPPORT
Customer Support Assistant
Remote / UKPart-time / flexibleCustomer support
Help respond to seller questions, organise support requests, and make sure users get clear answers.
About the role
We’re looking for a Customer Support Assistant who can write clear replies and help sellers understand PocketVendor.
You’ll help with setup questions, booking questions, account queries, and simple support organisation.
This role is suited to someone patient, clear, and detail-focused.
What you’ll do
- Help review incoming support questions from sellers or customers.
- Draft clear replies for setup, bookings, payment instructions, and account questions.
- Organise common issues and flag anything urgent or suspicious.
- Help improve support templates, help guides, and internal notes.
- Keep support communication professional, simple, and seller-friendly.
What we’re looking for
- Strong written communication.
- Patience and attention to detail.
- Able to explain steps clearly without overcomplicating them.
- Comfortable working with email, forms, and support notes.
- Able to handle seller information responsibly.